Privacy Policy
Effective 23 August 2026
Who we are
Vyam Trading Ventures LLP ("VYAM", "we", "us") operates this online store. This policy explains what information we collect when you use our website and place orders, and how we use it. It is effective from 23 August 2026.
Information we collect
When you place an order we collect your name, email address, phone number and delivery address. We also keep a record of the items you ordered and your order history.
We do not collect or store your card, UPI or banking details. Payments are processed entirely by Razorpay, our payment gateway, on their secure systems.
How we use your information
We use your information to process and deliver your orders, to send you order and shipping updates, and to respond to your queries. We do not sell your personal information to anyone.
To fulfil your order we share the necessary details with our service providers: Razorpay (payment processing) and our logistics partners such as Shiprocket and their courier networks (delivery). Each of these providers is bound by their own privacy and security obligations.
Data storage and security
Order information is stored securely in our database with access restricted to authorised personnel. Our website is served over HTTPS, so information you submit is encrypted in transit.
Cookies and analytics
The site uses your browser's local storage only to remember your shopping cart. We do not use advertising trackers.
Your rights
You can ask us to view, correct or delete the personal information we hold about you at any time by writing to vyamretail.incbe@gmail.com. We retain order records only as long as needed for legal, tax and warranty purposes.
Contact
For any privacy-related questions, contact us at vyamretail.incbe@gmail.com.