Refund & Cancellation Policy
Effective 23 August 2026
Cancellations
You can cancel an order any time before it is dispatched by writing to vyamretail.incbe@gmail.com with your order reference. Cancelled orders are refunded in full to the original payment method.
Damaged, defective or wrong items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order reference and photos of the product and packaging. We will arrange a replacement or a full refund, including shipping, at no cost to you.
Returns
As our products are household and personal care consumables, opened or used products cannot be returned for hygiene and safety reasons, unless they are defective. Unopened products in original packaging may be returned within 7 days of delivery; return shipping for non-defective returns is borne by the customer.
Refund timelines
Approved refunds are initiated within 2 business days and are credited to your original payment method by Razorpay, typically within 5–7 business days depending on your bank.
Contact
For any refund or cancellation request, write to vyamretail.incbe@gmail.com with your order reference.